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Azure Support Engineer for Production Systems

Company

Genpact

Location

montreal, qc

Posted

June 03, 2026

Position Overview

Elevate Azure environments as a dedicated Production Support Engineer. Manage production incidents, ensuring optimal system reliability and performance through innovative solutions.

This full-time position demands a proactive approach to monitoring and resolving service disruptions. You'll utilize SRE principles to maintain high availability in cloud infrastructure. Key tasks involve automating workflows, collaborating across infrastructure, development, and DevOps teams, and implementing robust incident management practices.

Key Responsibilities:
β€’ Monitor and resolve incidents within production systems
β€’ Maintain system reliability using SRE methodologies
β€’ Optimize cloud processes and infrastructure
β€’ Analyze performance metrics and logs for insights
β€’ Implement CI/CD pipelines and observability techniques

Requirements:
β€’ Proficiency with monitoring tools (e.g., Grafana, Prometheus)
β€’ Familiar with ITIL...

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