About the Role

As a B2B Collections Team Lead, you will manage day-to-day collections operations, ensure SLA achievement, drive team performance, and support continuous process improvements within the Order-to-Cash environment.

You will work closely with internal and external stakeholders while leading a team responsible for collections, disputes, deductions, and credit management activities.

Key Responsibilities

• Lead daily B2B collections operations and ensure smooth BAU delivery
• Manage team performance against client-defined KPIs and SLAs
• Conduct coaching, training, and performance feedback sessions
• Perform quality evaluations and support continuous improvement initiatives
• Handle collections, disputes, deductions, and credit management processes
• Review and resolve operational issues and escalations
• Monitor shrinkage, absenteeism, attrition, and...