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B2B Customer Service Representative

Company

Bedard Ressources

Location

Baie-D'Urfe, Quebec

Posted

March 12, 2026

Position Overview

Tasks

  • Open and maintain customer accounts by recording all necessary information.
  • Receive, process, and validate customer orders in the CRM system.
  • Ensure customer satisfaction by handling requests in accordance with company guidelines.
  • Track customer complaints, distribute information to relevant parties, and propose solutions to prevent recurring issues.
  • Collaborate with sales representatives to resolve customer concerns.
  • Work closely with the logistics, operations, and procurement departments to meet customer requirements.
  • Contribute to the continuous improvement of business processes and customer service.
  • Use appropriate tools to provide accurate and complete information to customers.
  • Follow up on customer interactions and maintain up-to-date records.
  • Perform any other related tasks.

    • Advantages

  • Comprehensive group insurance.
  • Fl...

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