Drive user engagement in a B2B setting as a Customer Support Specialist at Rentman. Your expertise in troubleshooting will be key to ensuring customers enjoy fluent support.
At Rentman, we prioritize customer satisfaction; hence, we are looking for a Customer Support Specialist with over one year of customer-facing experience. Fluency in English and Spanish is essential for this role as you will assist diverse users with a range of queries. Your responsibilities will extend to advocating for user needs, assisting internal teams with valuable feedback, and contributing to our dynamic customer-focused environment.
Key Responsibilities:
• Deliver proficient support through email and chat
• Remain available for incoming calls via Aircall
• Elevate suggestions and complicated cases to Product teams
• Engage in knowledge sharing within the Support team
• Onboard new employees during their shadowing period
Requirements:
• Minimum of 1 year in customer-facing positio...