What's the role?

As a Knowledge Specialist, you willbe responsible fordeveloping andmaintainingoperational processes and policies for the company’s B2B operations. Ensure knowledge base material, internal and external, are continuously updated to reflect new processes, procedures, and policies. Effectivelyfacilitatedissemination of relevant information acrosscustomer facingpersonnel. 

Essential Duties and Responsibilities include, but are not limited to, the following: