Qualifications

• Bachelor’s Degree or higher
• Native-level proficiency in Portugese, advanced proficiency in English (written and verbal)
• Minimum 1–2 years of experience in helpdesk, customer service, or technical support or similar (B2B Consumer-oriented environment preferred).
• Ability to multitask and manage time effectively in a high-volume ticket environment.
• Experience using CRM or ticketing tools (e.g., Salesforce, Zendesk, ServiceNow).
• Customer-oriented with strong problem-solving and analytical skills.

Technical Skills:

• Computer literate and fully conversant in Microsoft Windows and Microsoft Office

Responsibilities

• Provide first-line support to business clients, partners and retail teams
• Manage and resolve B2B inquiries related to device and app usage, device and app login issues
• Collaborate with internal teams to ensure...