Join the RAC as a Contact Centre Operations Lead and play a pivotal role in keeping millions of members moving when they need us most.
This is a high-impact leadership role at the heart of our Breakdown Assistance Centre, where you’ll inspire teams, shape performance, solve real-time operational challenges and create the conditions for colleagues to do brilliant work every day.
What you’ll be doing
Lead, motivate and develop teams across key areas of the Breakdown Assistance Centre, including Prestige, Nights, Claims, Onward Travel and core operations
Create a positive, high-performing culture where colleagues feel supported, accountable and proud of the service they deliver
Take ownership of the live operation during your shift, making confident decisions that protect service, member experience and colleague wellbeing
Use real-time insight to balance resources, call routing and worklo...