Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including record/documentation maintenance, storage and retrieval of records, account maintenance, imaging, and opening of accounts in coordination with the Operations - Core Team. It also serves as liaison between operations staff, relationship managers, project managers, custodians, and clients. The overall objective is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities

• Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients
• Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
• Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well ...