Provide customer service to existing clients, including first contact resolution, answering inquiries, addressing concerns, resolving complaints, and providing training assistance.
Participate in engagement campaigns to potential and existing clients to increase growth opportunities.
Assist office staff with client credit applications and transaction processing.
Analyze disbursement reports and assist providers with account reconciliation.
Assist dealers with processing transactions via Point of Sale (POS) Terminals, website, Interactive Voice Response (IVR), and VeriFone.
Order, replace, and track provider enrollment kits and marketing information.
Process test transactions for initial setup and applications for prospective providers as well as retrieve, update, and store provider data in all appropriate systems.
Place outbound welcome, marketing, and sales calls to new, potential, and ...
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