Job Overview

The Collections Specialist 3 performs a variety of assignments with limited complexity. Most of the impact is related to the accuracy of tasks performed. Works under general supervision and established procedures. May service a range of products/services. Applies detailed knowledge of a wide range of specialized administrative/technical skills. Understands how duties relate and integrate with others in the team/unit. Exchanges moderately complex information with others. Basic knowledge of the organization and its policies required. Applies experience and simple judgment to make decisions within defined options or standard protocols. Follows through on issues. Able to evaluate and select the correct solution to complete the task at hand.

Responsibilities

• Utilize advanced negotiation skills to resolve delinquency issues.
• Research problems such as skip tracing to develop external contacts.
• Share knowledge with less experie...