The Ops Sup Team Lead is an entry-level management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team.
The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.ResponsibilitiesLead a small team by providing coaching and mentoringPerform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)Provide regular status updates for all project participants as well as creating presentations for steering committee updatesWork with various Legal & Compliance teams to obtain sign-off on all regulatory business requirementsServe as primary liaison between the key business stakeholder and technologyRecommend business priorities by advising stak...