Overview Provide technical support and maintain IT systems and network infrastructure to ensure continuous, secure, and efficient operations within a financial or commercial environment.
Responsibilities - Deliver technical support for daily IT operations, network maintenance, and infrastructure management to ensure system reliability.
- Troubleshoot and resolve IT system, network performance, and infrastructure issues promptly to minimize downtime.
- Manage and configure user accounts, permissions, and access rights to uphold system security and compliance.
- Monitor network operations using foundational networking knowledge (TCP/IP, routing, switching, firewalls, DNS, VPN) to maintain optimal performance.
- Perform rotation shift duties to provide 24/7 monitoring and smooth operation of IT systems and networks.
- Contribute professional insights during IT audits and address identified gaps to strengthen IT controls.
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