Description

JOB TITLE: Customer Support

LOCATION(S): Fort William
Working across our Bank of Scotland branches within a reasonable distance.
HOURS: 35 hours a week, Monday to Friday only

WORKING PATTERN: Full-time

ANNUAL SALARY: £26,200, increasing to £26,950 after 6 months

Whatyou’llbe doing

You’llstart your journey in one of our branches, providingface‑to‑facesupport to customers. Whileyou’llhandle some everyday bankingtasks, theheartof this role is helping people through important moments — offering reassurance,guidanceand practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking.

You’lladapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently.You’llalso reco...