Description

JOB TITLE: Customer Support

LOCATION(S): Inverness City - Eastgate IV2 3NA
Working across our Bank of Scotland branches within a reasonable distance. 
HOURS: 21 hours a week, including Saturdays

WORKING PATTERN: Part-time
SALARY: £15,720 increasing to £16,170 after 6 months

What you’ll be doing

You’ll start your journey in one of our branches, providing face‑to‑face support to customers. While you’ll handle some everyday banking tasks, the heart of this role is helping people through important moments — offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking.

You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking ind...