1. BASIC FUNCTION:

Represeting the first line of support in relation to banking applications and solutions , responsible to provide the optimum support and guidance to end users acorss all bank’s dpertment to optimize usability of information systems and SLA/OLA and increase the percentage of system avilability and stability .

2. WORK PERFORMED & MAJOR DUTIES:

- To assist end users in solving their problems & challenges related to varius banking applications and solutions as agreed SLA .

- To support and conmtripute in supporting bank’s clients in relation to self servcies and digital channles .

- Resolve operational applications problems reported by the end user.

- To monitor system avilability and data entigrity and report errors and inconsistencies and do the needfull escalations .

- To provide technical support for all areas of Material business. This includes ( Core banking , digital applications , other banking and buines...