Become the go-to contact for technical support with our financial services client as an Intermediate Technical Help Desk professional. This hybrid role allows for remote work while addressing critical hardware and software issues.
We are looking for an Intermediate Technical Help Desk for a 12-month contract. Your responsibilities will involve providing first-level support for banking technology applications, requiring expertise in Microsoft Azure and ServiceNow. Join a dedicated team that operates 24/7 to support multiple internal business lines, fostering a responsive and effective technical environment.
Key Responsibilities:
• Address user inquiries related to software and hardware
• Conduct remote troubleshooting and diagnostics
• Manage user access requests according to security protocols
• Document incidents accurately in ServiceNow
• Collaborate with technology teams for issue resolution
Requirements:
• At least 1 year experience in technical support