Overview

A Banking Services Manager oversees branch operations, ensuring adherence to bank policies and regulatory requirements. They lead and supervise branch staff, maintain a customer‑focused environment, handle customer complaints, manage financial and non‑financial transactions, ensure security and confidentiality, coordinate with internal departments, and manage HR and administrative matters for smooth banking operations and customer satisfaction.

Responsibilities

• Lead and uplift the branch operations team and act as a true supervisor of branch affairs.
• Work in close liaison with Branch Manager to achieve optimum results.
• Supervise and administer the operations of the branch in a manner that bank policies, procedures and SBP prudential regulations are fully adhered to.
• Create a working environment where customers get best attention and service.
• Ensure staff under the domain work in line with Bank SOPs...