Duties:

Supervise and coordinate banquet and event service operations
Lead and support the banqueting service team during events
Deliver exceptional guest service and maintain 5* hospitality standards
Brief staff before events regarding service requirements and event details
Monitor service quality, presentation, and guest satisfaction
Handle guest requests and resolve service issues professionally
Ensure banquet venues are clean, organized, and properly prepared
Coordinate effectively with kitchen, bar, and event teams
Maintain compliance with hygiene, health, and safety standards
Assist with stock control, equipment handling, and operational reporting
Provide a warm and welcoming experience to guests, ensuring their satisfaction and comfort
Receive guests in a friendly and welcoming manner
Receive meal orders and serve food and beverages to guests
Ensure cleanliness of dining areas, includ...