3rd Line Back End Developer

Methods Business and Digital Technology Limited

Responsibilities

• Investigate, diagnose, and resolve live system defects and production incidents in line with SLAs.
• Analyse logs, metrics, and traces to identify root causes of complex technical issues.
• Design, develop, and deploy stable, well‑tested fixes using Java and related frameworks.
• Collaborate with 2nd Line (AMS) Operations, QA, and Feature Teams as appropriate to triage and prioritise defects.
• Implement hotfixes and patches to production environments safely, following change management protocols.
• Support post‑incident reviews, contributing to preventative actions and service improvement.
• Maintain clear documentation of incident investigations, defect resolutions, and code changes.
• Monitor system health and performance using existing observability and alerting tools.
• Contribute to imp...