Provide regular on-the-job coaching and training to Beauty Advisors on product knowledge, selling techniques, customer service, beauty techs consultation skills and service and make up skills.
Conduct regular store visits to observe, evaluate, and provide feedback on performance.
Identify individual learning needs and tailor coaching strategies accordingly.
Facilitate group training sessions and workshops on new product launches, seasonal promotions, and brand initiatives.
Implement and monitor training programs to ensure consistent brand messaging and service standards across all locations.
Define and implement coaching topics for beauty advisor to improve their NPS and CXE performance.
Monitor the performance of beauty advisors with the utilization of beauty tech devices and brand’s app at the point of sales, as well as track conversion rates.
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