Customer Service Representative – Technical Account

Location: Davao City (Onsite)

Company: Caldwell Communication



Job Overview



Caldwell Communication is seeking highly motivated and customer-oriented individuals to join our team as Customer Service Representatives for a Technical Account. The role involves providing accurate information, resolving customer concerns, and delivering excellent service across various communication channels. This position is ideal for individuals who are eager to develop their skills in a dynamic and fast-paced environment.



Key Responsibilities

Handle customer inquiries via phone, email, or chat in a professional manner

Provide accurate and timely information regarding products, services, and processes

Troubleshoot basic technical concerns and guide customers through resolutions

Maintain detailed and accurate records of customer interactions

Escalate complex issues...