Driven by Innovation and built on Trust, rockITdata is a unique SDVOSB services company that partners with leading commercial healthcare/life sciences organizations on cutting edge innovations - think AI, automation and data transformation.

We then bring those commercially tested solutions to government entities to deliver predictable, measurable impact for the American taxpayer and consumer. rockITdata is seeking a Contact Center Specialist to serve as front-line support in assisting active duty service members, National Guard members, reservists, veterans and retirees who need access to mental health care when relocating, transitioning, or are in need of a new mental health provider for the first time.

Key Responsibilities:

• Serve as front line support for referrals, inbound/outbound engagement, intakes, PHRC support, coach scheduling, and case documentation.


• Execute contact center procedures for case tracking, routing, escalatio...