To ensure seamless luggage handling and exceptional arrival and departure experiences by effectively supervising bell services coordinating staff and maintaining impeccable lobby and entrance standards.
Key Roles & Responsibilities - Ensure that all guests baggage is received handled stored and delivered promptly and properly upon arrival and departure including baggage storage.
- Be thoroughly aware of daily arrivals and departures especially VIPs and groups.
- Assist the Doorman in supervising traffic control in the driveway during peak hours.
- Prepare weekly schedules for bell staff in accordance with hotel occupancy.
- Conduct daily briefings and ensure that all uniformed services staff are properly instructed well-groomed and neatly dressed at all times.
- Be responsible for bell staff training including identifying training needs.
- Ensure that all staff are fully informed and knowledgeable about hotel facili...