Bell Desk Coordinator – Role Overview

Coordinate and support the activities of the bell staff team, ensuring an impeccable welcome, assistance, and farewell service for all guests, as well as the proper handling of luggage, internal transfers, and logistical support in lobby areas and main resort entrances.

Responsibilities

• Coordinate the daily activities of the bell staff team, assigning tasks and service areas.
• Supervise compliance with service standards during guest arrivals and departures.
• Ensure the proper handling, safekeeping, and delivery of guests’ luggage.
• Assist in organizing internal transportation (golf carts, shuttles, etc.) and external transport when needed.
• Monitor the cleanliness and order of lobby areas, entrances, and waiting zones.
• Follow up on special guest requests (flowers, packages, wheelchairs, etc.).
• Train new staff and reinforce established procedures and prot...