Drive excellence in customer service as part of Belron Canada’s Service Centre leadership team. Your role will focus on nurturing a motivated team and achieving operational success.
As a Service Centre Manager, you'll lead efforts to create exceptional customer experiences that set Belron apart. Key responsibilities include developing sales strategies, monitoring team performance, and ensuring the adherence to service standards. You will foster a supportive environment where team members can thrive and contribute to service objectives.
Key Responsibilities:
• Represent Belron as the face of the Service Centre
• Coach the team for value-based selling success
• Cultivate a strong customer-first culture
• Manage service operations and staff schedules
• Monitor KPIs for service quality improvement
Requirements:
• 3+ years’ leadership experience
• Proven sales success in customer-focused roles
• Excellent interpersonal and leadership skills
• Strong backg...