JOB DESCRIPTION
The Technical Support SME will be responsible for the timely resolution of production requests impacting users of the various rating systems. They will be required to collaborate cross functionally to coordinate troubleshooting, performing various analytical reviews, development and execution of workarounds, and communicating the status of resolutions to users, stakeholders/senior leadership.
Key Responsibilities:
* Provides business application support (newline, endorsement, renewals) to the field underwriters and UAs and Commercial Operations team
* Partners with CI Product, UW/Operations, and IT to develop extensive knowledge of business applications and products
* Develops and applies understanding of product & underwriting guidelines and associated processes
* Effectively navigates business applications and supporting applications to research, analyze and resolve customer inquiries
...