3sHealth is seeking a Benefit Services Officer to join our Employee Benefits team. In this role, you will provide world‑class customer service to plan members, health‑care employers, and unions participating in the Employee Benefit Plans. You will play a key part in supporting members throughout the lifecycle of their benefits, including enrolment, disability, life insurance, and retirement.

This is an excellent opportunity for a customer‑focused professional who thrives in a fast‑paced environment, enjoys problem‑solving, and is passionate about delivering accurate, compassionate service.

What You’ll Do

Customer Service and Communication

• Respond to inquiries from plan members, employers, dependents, and authorized agents via phone, email, and written correspondence
• Provide clear, accurate, and timely information regarding benefit entitlements, claims, and processes
• Conduct expectation‑setting calls with members applyin...