This position supports comprehensive HR operations and case management in alignment with global policies, procedures, and reporting standards. It is responsible for handling complex, high-volume HR cases across multiple regions, serving as a critical liaison between employees, HROD, Global People teams, and HR Centers of Excellence. The role requires strong judgment, confidentiality, and the ability to effectively manage global processes, service-level agreements (SLAs), and compliance requirements while ensuring a consistent, high-quality, and data-driven employee experience throughout the entire employee lifecycle.



Qualifications

Excellent English communication skills both verbal and written

Minimum 1year experience in US, global benefits, and/or local benefits administration (Life/health insurance, pension etc)

Graduate of any 4year course

Customer Service oriented

ServiceNow experience