Description
Receptionist and Customer Service Representative

Responsibilities:

+ Accurately enter customer orders into ERP and maintain order entry records.

+ Answer incoming phone calls, direct inquiries to the appropriate parties, and provide information as needed.

+ Greet guests and visitors in a courteous and professional manner, ensuring a positive first impression.

+ Handle customer complaints by identifying issues, providing timely solutions and alternatives, and following up to ensure complete resolution.

+ Keep records of customer interactions, process customer accounts, and update customer information as necessary.

+ Manage and track sample requests from customers and internal teams.

+ File tickets, estimates, and other documentation promptly and accurately.

+ Follow established communication procedures, guidelines, and company policies to ensure consistent and high-quality service.

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