Purpose of Role

To deliver a targeted, customer-focused service as part of the Council’s Crisis Resilience Fund (CRF), supporting residents experiencing or at risk of financial hardship.

The postholder will be responsible for administering Crisis Support Payments and Housing Payments, while proactively engaging residents to maximise income, reduce outgoings, and improve long-term financial resilience.

The role will also contribute to wider service delivery, including Housing Benefit and Council Tax Support processing and, where required, debt recovery activities.

Key Responsibilities

1. Crisis Resilience Fund Delivery

Process applications for Crisis Support Payments and Housing-related payments accurately and in line with policy and guidance.

Make timely decisions, prioritising urgent and vulnerable cases.

Ensure all awards are correctly assessed, verified, and recorded.

Identify and escalate safeguarding concerns or vulner...