About the job Benefits Verification Specialist

Key responsibilities

• Will provide inbound and outbound telephony.
• Will handle full benefit verification with patient insurance.
• Will provide information back to Alkermes and document.
• Will communicate relevant information to Alkermes Patient Access Service Team (PAS)
• Will provide follow up with Specialty Pharmacy (SP) when needed to determine whether or confirm the drug has been delivered.
• Will provide Transition related Services to Participants (Appendix A)
• Completed a minimum of 2 years in college
• 1 Plus years healthcare call center. Claims or Health Insurance background preferred.
• Exceptional English verbal and written communication skills
• Handy with MS Windows and other computer applications
• Customer service experience or customer service‑oriented skills such as empathy, active listening, and resolution‑mi...