Bi-Lingual Customer Service Representative (English & Spanish Required)

This is a onsite position located in Northwest Houston, TX 77379.

About the Role

The Client is committed to providing high-quality, affordable, and easy-to-understand healthcare plans for America’s seniors. We prioritize preventive care and leverage data and technology through the Client Assistant—a powerful tool that supports physicians with holistic insights into each member’s health history. This approach enables better care at lower costs while delivering exceptional value to those who need it most.

As a Customer Experience Agent, you are the first point of contact and the trusted voice of the Client for our Medicare Advantage members. You play a critical role in building trust, providing reassurance, and delivering empathetic, efficient service during moments that matter most.

Key Responsibilities