Summary of Position

He/She will be a technical L2 resource for all Big Data services and will provide support for all production support activities within the Big Data team in Singapore.

Will work with L3/Service Manager to gain control over the scope of technical activities, develop best practices and gain knowledge over all aspects of support.

Job Description

As a L2 resource of his /her team, he /she:

• Takes up technical tasks and also manages delegation for technical issues within the team,
• animates the team to encourage collaboration and sharing of best practices,
• supports new technologies and leverages them to provide consistency of service across streams,
• proposes service improvements for all Big Data services supported throughout the organization,
• documents, reviews, maintains and shares relevant technical information within the team
• provides technical knowledge, supports se...