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Bilingual Agent (Bogotá)

Company

ContactPoint360

Location

bogotá, bogotá, distrito capital

Posted

July 01, 2026

Position Overview

Responsibilities

  • Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines.
  • Maintain a courteous manner at all times to de-escalate stressful situations.
  • Document personal information to create, update, or adjust customer accounts.
  • Prepare call-related information for purposes of auditing and reporting.
  • Provide and respond to feedback about any aspect of the job or its duties.
  • Suggest products and services to clients based on their requests and needs.
  • Answer inbound calls or generate outbound calls, in some cases cold calling to follow up on orders.

Qualifications

  • Prior experience working in call centers or as an at-home customer service agent.
  • English language skills.
  • Excellent verbal and written communication skills.
  • Good empathy and listening skills to de-escalate situations and identify the underly...

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