InvGate is a fast growing SaaS company that develops products for IT management and service automation, used by clients in over 60 countries in industries such as banking, e-commerce, education and technology.

To support our continuous growth, we are looking for a Bilingual Application Support Analyst to join our team. This is a client-facing role focused on ensuring our partners and customers get the most out of our platform by solving complex functional and technical challenges.

Responsibilities

• Advanced Troubleshooting: Act as the primary technical point of contact for external clients, diagnosing and resolving complex application issues.
• Technical Consulting: Guide clients on best practices for platform integration, workflow optimization, and advanced feature usage.
• Cross-functional Collaboration: Work closely with the Development and Customer Success teams to resolve our clients' requests and improve the product.

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