Bilingual Call Center Agent

Location: On-site

Position Overview

We are looking for a 100% bilingual Call Center Agent to join our team. This role requires constant interaction with customers located in the United States , providing high-quality customer service and sales support over the phone. The ideal candidate must feel confident communicating in English on a daily basis , as all customer interactions will be conducted in English.

This position is ideal for professionals with a strong customer service mindset, sales orientation, and the ability to manage multiple requests while delivering an excellent customer experience.

Key Responsibilities

• Handle inbound and outbound calls with U.S.-based customers in English .
• Provide support regarding claims, orders, and customer complaints .
• Perform telephone sales and follow up on assigned customer...