Description
Our client, a mission-driven nonprofit organization, is seeking a compassionate and customer-focused Bilingual Call Center Specialist (Spanish/English) to join their team. In this role, you will serve as the first point of contact for individuals seeking information, resources, and support. The ideal candidate is fluent in both English and Spanish, possesses excellent communication skills, and is passionate about making a positive impact within the community.


Key Responsibilities

+ Answer a high volume of inbound calls from English- and Spanish-speaking clients in a professional, courteous, and empathetic manner.

+ Provide information about the organization's programs, services, and community resources.

+ Assess caller needs and connect individuals with the appropriate services or departments.

+ Accurately document all interactions in the organization's database or CRM system.

+ Follow up with clients to ensure...