Elevate client satisfaction as a Bilingual Client Service Specialist at People Corporation in Laval, QC. You will manage a portfolio of clients and handle escalations in both English and French.
The ideal candidate will have at least 2 years of experience in client-focused roles within the group benefits industry. This role emphasizes proactive management of client accounts and the ability to resolve complex inquiries. Strong communication skills and meticulous attention to detail will be vital.
Key Responsibilities:
• Develop strong relationships with clients and insurers
• Manage daily client requests and claim activities
• Provide information in response to client inquiries
• Handle enrollments, terminations, and amendments independently
• Support new group setup for Account Managers
Requirements:
• 2+ years in the group benefits industry
• 2+ years in a customer service environment
• Strong fluency in French & English
• Relevant post-secondary ed...