Overview

We are seeking a Bilingual Client Service Specialist to join our team in Winnipeg, MB, Toronto, ON or Laval, QC. The Bilingual Client Service Specialist is responsible for managing a portfolio of clients, investigating complex issues, and handling client escalations. The successful candidate will be reliable, have excellent time management and multi-tasking skills, show initiative, possess strong analytical and problem solving skills, consistently pay attention to detail, and display sound work ethics.

Responsibilities

• Develop and maintain relationships with clients and multiple insurance companies
• Provide day to day management of client requests, claim activities, and the ongoing general administration and maintenance of group client activities
• Interact with insurance companies, clients, advisors, and plan members to provide information in response to inquiries about products and services
• Independently manage clie...