Serve as a Bilingual Client Support Representative, ensuring top-notch customer service and efficient building operations management. Handle client requests professionally and effectively.
This role involves managing inbound service requests and dispatching work orders to various internal and external providers. You will prioritize requests and utilize your strong communication skills to troubleshoot issues with different stakeholders. Maintaining confidentiality and professionalism is crucial in this client-facing position.
Key Responsibilities:
• Process inbound service requests through multiple channels
• Create and dispatch relevant work orders effectively
• Assess and prioritize service requests appropriately
• Communicate troubleshooting solutions to teams
• Ensure confidentiality for all client information
Requirements:
• High school completion plus technical certification
• Up to one year of related experience
• Excellent verbal and written comm...