Enhance customer experiences with TRADER as a Bilingual Client Support Specialist focused on AutoTrader.ca. Provide exceptional support for client inquiries and concerns in both English and French.
As a vital team member at TRADER, you will assist specific clients and dealer groups, ensuring they navigate the AutoTrader platform smoothly. Your role entails troubleshooting, communicating resolutions promptly, and managing both inbound and outbound communications effectively. Building strong customer relationships is essential, as you'll collaborate with various departments to resolve issues and analyze account performance.
Key Responsibilities:
• Investigate client concerns and inquiries thoroughly
• Communicate timely resolutions to clients in both languages
• Manage inbound client communications via phone and email
• Liaise with cross-functional teams for issue resolution
• Prepare detailed reports and presentations for clients
Requirements:
• College diplom...