Utica First Insurance

POSITION DESCRIPTION
Bilingual Customer Care Associate

Candidate must speak fluent Spanish

Job Summary

Customer Care Associates are responsible for servicing the basic needs of policy holders, agents, and individuals and are responsible for navigating calls through next steps to ensure that resolutions are satisfied for call inquiries. Contact with customers is primarily made through phones calls but may also include email and web chat.

Reports To: Customer Care Supervisor

Schedule: Monday-Friday, 9:00am to 5:00pm (Overtime as needed)

Duties/Responsibilities

• Answer calls daily with professionalism and return calls for individuals who left voicemails.
• Customer Care Associates will attend to incomi...