Description
We are looking for a compassionate Bilingual Customer Experience Specialist to support a mission-driven non-profit organization in San Diego, California. This contract opportunity with permanent potential is ideal for someone who thrives in a fast-paced service environment and is committed to helping individuals access critical community resources. In this role, you will serve as a key point of contact for incoming inquiries while delivering thoughtful, accurate, and respectful assistance. You will work closely with internal partners to ensure each interaction reflects a high standard of care and strong service.


Responsibilities:

• Handle incoming calls and inquiries, assess each request, and provide clear guidance, support, or referrals based on individual needs.

• Record customer conversations and service outcomes in web-based platforms with accuracy and timely follow-through.

• Stay informed on programs, services, and communi...