Description
We are looking for a compassionate Bilingual Customer Experience Specialist to support a mission-driven non-profit organization in San Diego, California. This contract opportunity is ideal for someone who thrives in a fast-paced contact center environment and is committed to helping individuals access essential community resources and support. In this role, you will serve as a key point of contact for incoming inquiries while delivering thoughtful, accurate, and attentive assistance. You will also work closely with internal teams to ensure each interaction is handled efficiently and with care.


Responsibilities:

• Handle incoming calls and inquiries, offering clear guidance, service information, and appropriate referrals based on each caller’s needs.

• Record client interactions in web-based platforms with accuracy and timeliness to maintain complete and reliable case information.

• Stay informed about available programs, service...