Drive customer satisfaction as a Bilingual Customer Service Representative at Lactalis Canada, focusing on warehouse and distributor accounts. Engage in order management and issue resolution daily.
We are looking for a Customer Service Representative with 3-5 years' experience in the CPG sector at Lactalis Canada. This role involves serving as the primary contact for customer inquiries, processing all orders, and collaborating with various departments to improve service outcomes. Strong analytical and communication skills are essential to ensure that customer expectations are consistently met.
Key Responsibilities:
• Provide exceptional service to Warehouse and Distributor customers
• Process and manage incoming orders from various channels
• Investigate issues with 3rd Party Logistics
• Analyze customer order patterns for service optimization
• Generate reports identifying product issues and metrics
Requirements:
• 3-5 years in customer service, preferably C...