What you will do:

The Bilingual Customer Service Representative is the first point of contact for English and French customers requiring assistance with our retail outlets, as well as providing assistance to our online Customer Service Team when necessary. This exciting opportunity will allow you to assist customers by clarifying product features and benefits along with providing resolutions for concerns and queries. The successful candidate will have the ability to deal tactfully and professionally with customers and store management teams in a fast-paced environment.
+ Provide live customer service to Mark’s and L’Équipeur customers, utilizing bilingual proficiency to cater to our diverse customer base.
+ Handle high volume of inbound calls and emails, ensuring each interaction is logged and tracked in the customer service database.
+ Manage issues to resolution – performing research and investigations to support in resolving customer incidents while communicating d...