Description
We are looking for a bilingual customer service specialist who can support Spanish- and English-speaking customers with confidence, accuracy, and empathy. This contract opportunity is based in Columbia, South Carolina, and is ideal for someone with a strong background in customer support or banking operations. The role requires excellent communication skills and comfort handling a high volume of calls.


Responsibilities:

• Assist customers in both Spanish and English by answering questions, resolving issues, and providing clear guidance over the phone.

• Manage a steady flow of inbound calls while also making outbound follow-up calls as needed to address customer requests or obtain additional information.

• Accurately document customer interactions, update account details, and enter service-related information into internal systems.

• Support mortgage servicing inquiries with a high level of care and attention to compli...