Job Title : Bilingual Customer Service Representative - Inbound Support

Language Requirement : Intermediate to Advanced English

Education : High School Diploma or equivalent experience

About the Role

In this role, you will help customers with questions about their accounts, billing, orders, refunds, cancellations, and general support. You will also assist with retention by helping customers find the best solutions before canceling.

If you are customer-focused, reliable, and comfortable working in a fast-paced environment, we would love to meet you.

What You’ll Do

• Assist customers with account and billing questions.
• Process refunds, cancellations, and order updates.
• Document all interactions accurately.
• Meet performance and quality goals (KPIs).
• Follow company guidelines and procedures.
• Handle a high volume of interactions daily.

What We’re Loo...