Description
We are looking for a dedicated Bilingual Customer Service Representative to join our team in Madison, Wisconsin. In this long-term contract role, you will play a vital role in delivering exceptional service to customers by addressing their inquiries and concerns with professionalism and efficiency. This position requires fluency in Spanish and English to effectively communicate with a diverse client base.


*Fully ONSITE and must be Bilingual in Spanish*


Responsibilities:

• Respond promptly and professionally to inbound customer inquiries via phone, ensuring customer satisfaction.

• Handle both inbound and outbound calls to address customer needs and provide accurate information.

• Assist customers in resolving issues, answering questions, and providing guidance on services offered.

• Document customer interactions and maintain accurate records in the system.

• Collaborate with team members to ensu...