Enhance customer loyalty as a Bilingual Customer Service Representative with Randstad Canada, working 100% remotely. This role is your gateway to delivering outstanding service from home!
You will support a national loyalty program by addressing customer inquiries in both English and French. Expect to navigate various internal platforms and maintain comprehensive records of all interactions. This full-time role involves managing upward of 60 calls daily, half in French, while enjoying a motivational training program.
Key Responsibilities:
• Process redemption and replacement orders accurately
• Ensure inquiries are correctly routed and resolved
• Offer support for loyalty point inquiries and site navigation
• Keep detailed records using CRM systems
• Manage a balanced call volume in French and English
Requirements:
• Fluency in French and English is essential
• Prior experience in a fast-paced call center
• Competency with various technical software
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